Are you an experienced Technical Support Manager looking for their next challenge? Do you want to help build the next generation Internet of Things (IoT) devices powered by Morse Micro’s IEEE 802.11ah (Wi-Fi HaLow) chips? Then join Australia’s fastest growing semiconductor company and help us become the #1 wireless IoT chip vendor in the world.

In this role of Technical Support Manager , you would lead and scale the post-sales customer experience within the Product Division at Morse Micro. This role sits at the intersection of product, engineering, and operations, ensuring customers receive world-class technical support while driving continuous product improvement.

You will own the customer support ecosystem—including support platforms, RMA/refurbishment processes, and technical issue resolution—while building strong feedback loops into product and engineering teams.

This position is located in Melbourne, Australia and will start immediately.

Responsibilities Include

• Own and manage the end-to-end customer support function for global customers (B2B, OEMs, partners).
• Define SLAs, KPIs, and escalation processes to ensure timely and high-quality issue resolution.
• Act as the primary escalation point for complex technical issues.
• Build strong relationships with key customers and partners.
• Work closely with engineering teams to triage, diagnose, and resolve hardware, firmware, and software issues.
• Translate customer-reported issues into actionable insights for product and engineering teams.
• Maintain a structured bug tracking and resolution workflow.
• Implement and manage customer support tools (ticketing systems, knowledge base, CRM integrations).
• Optimize workflows, automation, and reporting for efficiency and scalability.
• Drive self-service capabilities (documentation, FAQs, developer guides).
• Build and lead a high-performing technical support team as the company scales.
• Establish training programs, playbooks, and support standards.
• Foster a culture of customer obsession, accountability, and continuous improvement.
  
  

Essential skills (you must have these skills to be considered):

• 10+ years experience.
• Strong understanding of embedded systems, firmware, networking protocols, or wireless technologies.
• Familiarity with debugging tools, logs, and issue tracking systems.
• Experience with support platforms (e.g., Zendesk, Freshdesk, Jira Service Management).
• Demonstrated experience leading or scaling support teams.
• Excellent communication skills, with the ability to interface with both technical and non-technical stakeholders.
• Strong problem-solving mindset with a data-driven approach.
  
  

What We Offer

• Competitive salary and stock option package
• Performance-based bonus scheme
• Income protection insurance
• Supportive, high-performance culture where your work truly matters
• Personal professional growth opportunities
  
  

How To Apply

If you are interested in building the first 802.11ah chipset together with the inventors of Wi-Fi, then send us your resume and application letter and tell us why you should become Morse Micro's next Technical Support Manager.