Introduction

Here at Skedulo we’re on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces.

The Skedulo team is a tight-knit group of builders who are passionate about shaping our platform that is relied upon daily by thousands of users across the globe. We are looking for motivated, self-starters who share our values, challenge the status quo, and push the pace of innovation in order to accelerate growth. If you’re drawn to solving hard problems and want to help design software that will make a difference in people’s lives, Skedulo is for you. Visit our website to learn more about what Skedulo does and to learn more about our people and team.

Description

Skedulo is hiring a Junior Technical Support Engineer in our Vietnam office, working in Vietnam timezone, that will work closely with our Engineering, Product, DevOps and Customer Success Teams globally.

Key objectives and responsibilities will be as following:

Responsibilities

• Providing first-level contact and problem resolution for customers with Salesforce and application problems.
• Demonstrate efficient work practices to ensure objectives and service level agreements (SLAs) are met.
• Assisting in the troubleshooting of software issues.
• Working on various application customisation projects using Javascript and Salesforce. development techniques. Ideally the ability to debug and troubleshoot problems in Salesforce code.
• Resolution of issues for clients, provide liaison between clients, customer success team and engineering.
• Opportunities to work on core product development, integration development and customer success development projects.
  

Minimum Qualifications

• At least 1+ years previous experience as a Junior Technical Support Engineer in a complex environment.
• Excellent written and spoken English.
• Great communication skills are a must.
• A strong teamwork ethic is essential.

Desired Skills & Experience

• Excellent knowledge of Salesforce Administration and a solid understanding of Salesforce Development.
• A proven ability to learn new products, develop technical knowledge and apply new skills in a high paced environment.
• Ability to multi-tasks between different support channels and issues
• Enjoy problem solving while learning, developing and applying new skills along the way.

• Working knowledge of the Atlassian suite, JIRA, Confluence and any other Technical Support Platform.

Additional Qualifications

• This position may require no more than 20% travel from time to time as set forth by the Company.
• Must be authorized to work in the country where this position is based without the need for visa sponsorship at time of application.
• Must have reliable internet connection and an at home workstation setup. (For remote positions)

Benefits

Global Offerings

• Competitive Salary Package including 13th month bonus
• New Hire Stock Options
• Employee Referral Bonus Program
• 3 volunteer days per year
• A generous budget to spend on setting up your home office or WFH station
• 100% employer paid access to Udemy (Learning & Development)
• Paid Parental Leave for both carers (12 weeks)

Vietnam Specific Offerings

• Hybrid Work Model (3 days in the office & 2 days work from home)
• Private Medical Benefits (PTI Health Insurance) for employee + family
• 100% employer paid annual health check
• 7 paid sick leave days per year
• 20 paid personal leave days per year
• 12 paid public holiday days per year
• Company & Team Offsite Events provided
• Our office offers open and creative workspaces with room to play, reflect, and relax
• Our team works hard but also plays hard; we will challenge your best table tennis and PS4 skills
• Kitchen stocked with snacks & drinks