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Insurance Client Enablement Manager

SafetyCulture

SafetyCulture

Sydney, NSW, Australia
Posted on Mar 13, 2026
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Why join us?
We’re a global tech company, just not the kind you’re picturing.
Sure, we’ve got catered lunches, team events, cool merch, and yes... dogs in the office. But that’s not why people join.
Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”
People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast .
The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI.
This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.
SafetyCulture Care
SafetyCulture Care is an innovative insurance underwriting agency that is one part of this broader organisation. SafetyCulture Care is committed to empowering businesses to navigate risk effectively and foster resilient operations. Our mission is to partner with our valued brokers and insureds, providing not just comprehensive commercial insurance solutions, but also a leading-edge platform that enables proactive risk reduction, enhances workplace safety, and drives operational excellence.

How you will spend your time

  • Own and build a scalable enablement function aligned to SC Care’s strategic priorities and broader insurance investment

  • Define and drive the enablement roadmap, translating strategy into structured, executable programs across sales, operations and customer-facing teams

  • Establish clear playbooks and processes that improve execution consistency and commercial alignment

  • Improve operational clarity through structured risk mitigation, client enablement and platform adoption initiatives

  • Drive focus areas including lowering claims, improving platform user behaviours, increasing retention and strengthening underwriting confidence

  • Align onboarding, platform enablement and continued usage to embed best-practice risk management behaviours

  • Turn proprietary data into practical, field-ready guidance that improves decision-making, risk selection and retention outcomes

  • Partner cross-functionally with marketing, product, sales and operations while leading and developing a small enablement team

About you

  • Proven experience building and scaling an enablement function across sales, operations and customer-facing teams
  • Demonstrated success translating strategy into clear, actionable playbooks and processes that drive consistent execution
  • Strong commercial acumen, with the ability to operate at both strategic and practical levels
  • Experience improving operational clarity through risk mitigation, client enablement and platform adoption initiatives
  • A track record of establishing feedback loops that inform continuous improvement and leadership decision-making
  • Confident cross-functional operator, comfortable partnering with marketing, product, sales and operations

More than a job

  • Equity with high growth potential, and a competitive salary

  • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office

  • Access to professional and personal training and development opportunities

  • Hackathons, Workshops, Lunch & Learns

  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies

Office Benefits

  • In-house Culinary Crew serving up daily breakfast, lunch and snacks

  • Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages

  • Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy

  • Quarterly celebrations and team events, including the annual Shiplt global offsite

  • On-site gym, table tennis, board games, books library, and pet-friendly offices

We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK .
Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you.
You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn.
To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.
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