IT Support Specialist
SafetyCulture
IT, Customer Service
Manila, Philippines
Posted on Feb 10, 2025
SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence and take ownership of their safety and wellbeing.
The SC app was launched in 2012 to solve a global problem. Reduce workplace injuries and help frontline workers get home safely to their families. Fast forward 7 years, and we have hundreds of thousands of workers in over 150 countries using our platform, conducting millions of inspections every month. We’re excited to have a largely untapped global market and ambitious goals to reach 100 million workers. We’re looking for talented and mission-driven people to drive that growth.
Position Summary:
As our IT Support Technician, it is your job to take ownership of all the IT groundwork support in our Manila office. You will assist the Information Technology team with all aspects of technical support and be the local ‘go-to’ person for IT needs. This includes, but not limited to user support, computer setup, maintenance and service, assisting with networking maintenance and all other important technology needs we have here at SafetyCulture.
Responsibilities
- Support all groundwork IT tasks in our Manila office.
- Provide a high level of customer service while supporting staff in a fast-paced environment. Support includes, but is not limited to, Macs (primarily), Windows, VoIP systems, audiovisual equipment and the variety of SaaS offerings SafetyCulture leverages in its operation.
- Monitoring, responding and escalating IT support tickets from the SafetyCulture Global IT Helpdesk.
- Local vendor management; processing warranty claims for faulty devices and ensuring IT spare stock is maintained and logged.
- Asset management; tracking test and loan devices, maintaining the Manila asset register, tagging new devices and retiring end of life assets.
- Daily monitoring and checks of meeting rooms and meeting hardware.
- Daily monitoring and checks of end user devices, identifying any faulty devices.
- Provide facilities support to the Manila leadership team.
- Provide on-site technical support at events, including team stand-ups, product demos, internal eventsNew user on-boarding including IT Inductions.
- Local user off-boarding, ensuring assigned hardware is returned.
- Stand and be able to effectively discuss services and software supported by IT
- Willingness to take on feedback from your customers and implement solutions to continuously improve usage of IT services
- Passionate about making your customers happy and owning their experience with technology
Experience
- Advanced experience troubleshooting Mac and Windows, Office 365 and performing basic IT administration tasks.
- Experience effectively communicating and presenting technical concepts to management, peer groups and staff
- Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
- Lifting/moving equipment is required
- Some travel may be required
Key Competencies
- Passion for IT and a desire to do more than just “keep the lights on."
- Focuses on excellent customer service and needs of the entire SafetyCulture user base.
- Strong communication skills.
- Displays self-starting attitude, resourcefulness and professionalism.
- Reliable and cooperative team player; displays consideration and respect for othersDisplays tact, patience and the ability to handle constantly evolving environments.
- Communicates effectively with the management groups, technical staff and non-technical staff.
- Able to work independently as well as in a team environment, exercising sound judgment and initiative.
- Demonstrates strong ability to identify, analyse and solve problems.
- Focuses on continuous learning to further IT knowledge and career development.
- Meticulous attention to detail.
- Ability to challenge established procedures/standards.
Location
We are located on the 27th Floor SM Aura Office Tower, 26th Street corner McKinley Parkway, Bonifacio Global City, Taguig City. Situated in the heart of the premier business district of Manila, a variety of malls, restaurants, cafes, and fast food joints are easily accessible and within walking distance from our office.
The Company
SafetyCulture is a customer and product-driven company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. The company started in Townsville, our HQ is in Sydney, and we have offices in Kansas City, Manchester, Amsterdam and Manila.
Our first product, the SC app, is a mobile platform that helps teams around the world carry out inspections and spot issues quickly and easily. The knock-on effects are huge: by surfacing exactly what matters, people in teams can act to improve their business, raising their game, again and again. From boutique hotels to space exploration companies, millions are discovering the positive impact this app can have on their teams and performance every day. Today there are more than 25,000 companies that pay for our products, carrying out millions of inspections per month.
This is an exciting time in SafetyCulture’s history. We now have roughly 400 mission-obsessed people driving outcomes for our customers. We have a strong senior leadership team with experience taking start-ups through the critical scale-up phase. We’ve raised more than $150 million in funding, which will be used to evolve the product into an alerts platform for distributed teams, and expansion into insurance, sensors and IoT, and telematics for fleets. The goal is to have 100 million people using our products every day.
At SafetyCulture, we respect and appreciate what makes each of our team members different in terms of gender, age, ethnicity, religion, disability or sexual orientation. We unite to support one another as allies and we take deliberate steps to ensure that our people feel like they belong and can thrive at work each day.
