Customer Service Specialist
Propeller
This job is no longer accepting applications
See open jobs at Propeller.See open jobs similar to "Customer Service Specialist" Blackbird.Propeller empowers everyone to approach, own, and solve problems creatively. We’re data nerds who care about impact, honesty, and each other. We take pride in being a great place to work and are proud to be recognized as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor.
- Department
- Data Success
- Employment Type
- Full Time
- Location
- Philippines
- Workplace type
- Fully remote
Your Mission
- provide the customer with a solution yourself, or
- escalate the request to the appropriate customer-facing team member and facilitate a quick resolution
Check out what our team is all about and find out why joining Propeller is a great idea! Learn more here.
Your Skills
- A minimum of one year of experience in a customer service or technical support position, with a preference for proficiency in chat and email channels
- Excellent English communication skills (written and verbal)
- Exceptional problem solving and analytical skills
- Multi-tasking and time management abilities
- Attention to detail
- A customer-centric, solutions-oriented mindset
- You thrive in a team environment, taking pride in making valuable and supportive contributions
- Working in a start-up or scale-up environment
- Proficiency in utilizing a ticketing system to direct, prioritize, and address incoming support inquiries
- Familiarity with GIS, photogrammetry, or surveying
- Experience in the construction, mining, waste management or aggregates industries
- Respond to all inbound customer support requests in a timely manner and identify/provide the best solution accurately and within quality expectations. Your overall performance will be evaluated based on:
- Timeliness of responses and resolutions
- Customer satisfaction ratings
- Quality assurance scores
- Collaborate with other teams across the business to ensure a consistent customer experience
- Manage an active and ever changing task list to ensure customers are being responded to in a reasonable amount of time
- Participate in the continuous improvement of our processes across the Data Success department
Benefits
- Employee share options
- Annual professional development budget and leave
- The opportunity to take part in our mentorship program
- HMO gold medical insurance
- WFH equipment provided & monthly WFH allowance
- Paid maternity and paternity leave policies
- Paid vacation and sick leave
About Propeller
Our Hiring Process
Can't see the right role for you? No worries! Just complete the form below to express interest in opportunities at Propeller Aero. Tell us as much about yourself as you like and we'll reach out when a role that suits your interest comes up. Select as many areas of interest as you like in the "Teams" section. We look forward to hearing from you!
This job is no longer accepting applications
See open jobs at Propeller.See open jobs similar to "Customer Service Specialist" Blackbird.