• Manage kick-off meetings and onboarding of new customers, ensuring smooth adoption.
• Train and interview customers to help them become super users.
• Monitor usage, feedback and proactively resolve issues across a range of user personas.
• Identify expansion opportunities (upsell/cross-sell).
• Communicate customer insights with product & engineering teams.
• Help establish the foundation of the larger CS function.
• Look for ways to work smarter and not harder - including automating tasks.

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• Experience in B2B SaaS CS (start-ups & enterprise or AI preferred).
• Strong organisational & communication skills.
• Ability to work independently in a fast-paced environment.
• Flexibility to collaborate across time zones (Europe-US based, with occasional Australia calls).
• Chemistry or Chemical Sector background is a plus, not required.

• Proactive, resourceful operator who takes ownership and drives outcomes.
• Comfortable with ambiguity and switching between strategic and hands-on work.
• Strong customer empathy and ability to build trusted relationships quickly.
• Clear, concise communicator who can simplify complex workflows.
• Bias toward action, experimentation, and continuous improvement.
• Highly organised with strong attention to detail and follow-through.
• Collaborative mindset with the ability to work asynchronously across time zones.
• Curious about AI and motivated to understand customer use cases deeply.

• Early-employee position with meaningful equity and direct impact on the company’s trajectory.
• Opportunity to shape the Customer Success function from the ground up.
• Work with cutting-edge AI technology in a $5T global industry.
• Autonomy, trust, and a high-performance environment with no bureaucracy.
• Exposure to a global customer base (Europe + U.S.) and rapid cross-functional learning.
• Career growth as the company scales - leadership pathways for high performers.
• Remote-first culture with flexibility and support for travel to customers and team hubs.