As an Operations Manager at Instant, you’ll be at the heart of our highest-impact initiatives, partnering across leadership, product, engineering, sales, marketing, growth, and people to turn complex challenges into action. You’ll work within Operations and also take ownership of mission-critical special projects alongside our CEO and COO. You’re a sharp generalist who moves fast, brings clarity to messy problems, and builds systems that scale - no two weeks will look the same.

Why Instant

Instant is the world’s first AI-powered marketing manager built for ecommerce. Today, we’re quickly becoming the most important piece of technology to help the fastest growing brands on the planet to significantly scale their revenue - on autopilot. We're reinventing how brands bring their lost shoppers back to purchase through AI-powered email and SMS retention marketing. Our ambition is to be just as important and essential as Meta when it comes to helping an ecommerce brand scale.

This is a rare chance to help build a generational company at a true inflection point. Today, we service over 1,000+ of the worlds fastest growing brands like ThirdLove, David Protein, July Luggage and Meshki, with Instant’s products generating over 30% of our customers annualised revenue. We have strong product-market fit, adding more than $1M in ARR every month, 100M’s of shoppers interacting with Instant everyday, and the backing of world-class investors with over $35M raised from Blackbird, Hummingbird and Hubspot.

We’re scaling fast. The work is ambitious, the talent bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Instant would be the fastest moving company you’d ever be apart of in your career. So, if you consider yourself ambitious, we invite you to join us!

What You’ll Do:

• Own high-impact, cross-functional projects from idea to execution
• Partner with leadership (CEO/COO) on mission-critical initiatives
• Work across product, engineering, sales, marketing, and growth to remove bottlenecks
• Analyse data and generate insights to inform decisions
• Optimise core systems (e.g. CRM) and processes for scale
• Support sales and CS with reporting, lead lists, and operational insights
• Drive day-to-day business operations and execution

What You’ll Bring:

• 3–7+ years in operations, product, revenue ops, or similar high-ownership roles
• Experience in fast-growth startups - comfortable with ambiguity and speed
• Strong analytical skills and confidence with data and systems
• Proven track record of measurable business impact
• High ownership - proactive, execution-focused, and end-to-end project experience
• Clear communication and strong stakeholder management
• Comfort switching between strategic thinking and hands-on execution

The compensation range for this role is $130,000-$150,000 USD.

We offer a comprehensive benefits package including employee equity, competitive compensation, generous PTO, Medical, Vision, Dental coverage, $1K annual wellness stipend and daily team lunch. This role is hybrid, based in our New York office on W 21ST, 3 days per week (Tuesday, Wednesday, Thursday).