As a Founders Associate in the Special Projects team, you will support the CEO and senior executives on key company initiatives. Special Projects are Instant’s general problem solvers, continuing to make Instant one of the fastest growing companies to exist. This person should be a master generalist and force multiplier, understanding business operations, able to execute across finance and legal projects, think strategically, as well as be a strong communicator and people leader, both internally and externally for Instant.

Why Instant

Instant is the world’s first AI-powered marketing manager built for ecommerce. Today, we’re quickly becoming the most important piece of technology to help the fastest growing brands on the planet to significantly scale their revenue - on autopilot. We're reinventing how brands bring their lost shoppers back to purchase through AI-powered email and SMS retention marketing. Our ambition is to be just as important and essential as Meta when it comes to helping an ecommerce brand scale.

This is a rare chance to help build a generational company at a true inflection point. Today, we service over 1,000+ of the worlds fastest growing brands like ThirdLove, David Protein, July Luggage and Meshki, with Instant’s products generating over 30% of our customers annualised revenue. We have strong product-market fit, adding more than $1M in ARR every month, 100M’s of shoppers interacting with Instant everyday, and the backing of world-class investors with over $35M raised from Blackbird, Hummingbird and Hubspot.

We’re scaling fast. The work is ambitious, the talent bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched. Instant would be the fastest moving company you’d ever be apart of in your career. So, if you consider yourself ambitious, we invite you to join us!

What you’ll do:

• Reporting to the CEO/COO, busting problems in daily operations and special projects
• Executing on Instant’s global expansion strategy across operations, products, and new markets
• End-to-end project management of top business priorities including identifying opportunities, scoping projects, and driving rapid cross-functional implementation
• Creating data-driven recommendations by accessing, analyzing, and synthesizing large data sets
• Conducting market research to identify trends, opportunities, and competitive landscape
• Problem-solving and solution implementation
• Process design and improvement, particularly for operations at scale
• Supporting strategic goal setting and performance management
• Creating and maintaining existing processes, workflows, and organizational tools.
• Navigating open-ended problems, including identifying and defining the problem before developing and implementing effective solutions

What we’re looking for:

• 5 - 10 years of experience in product, operations, revenue ops, consulting
• 2 - 4 years of previous experience in a fast-growth startup
• Strong analytical foundation with the ability to manipulate and synthesize data
• Proficiency in data analysis and workflow automation
• Strong track record of achievement (e.g delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards)
• Can break complex problems into smaller, actionable solution steps
• Quick learner with the ability to adapt to a fast-paced environment
• Excellent written and verbal communication in English

The compensation range for this role is $135,000-$150,000 USD.

We offer a comprehensive benefits package including employee equity, competitive compensation, generous PTO, Medical, Vision, Dental coverage, $1K annual wellness stipend and daily team lunch. This role is hybrid, based in our New York office on W 21ST, 3 days per week (Tuesday, Wednesday, Thursday).