Who are Heidi?

Heidi is on a mission to halve the time it takes to deliver world-class care.

We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world.

Built for clinicians, by clinicians, at the core of Heidi is its people. We are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.

We achieve in 6 months what it takes our competitors 4 years to do. In just 12 months, 20 million patient consults were supported by Heidi, and we’re now powering more than 1 million consults every week.

With our most recent $16.6MM round of funding from leading VC firms, we’re geared up to supercharge our ambitious global growth, starting with the US, Canada, UK and Europe - and we need great people like you to get there. Ready for the challenge?

The Role

We’re looking for a qualified doctor or clinician with AI/ML expertise to join our Medical Knowledge (MK) team as a Medical AI Specialist. You’ll bring your clinical expertise as well as technical expertise in software, AI, and machine learning into a fast-paced, hyper-growth startup environment. In this role you’ll:

• Help shape our AI products by infusing medical insights with deep technical knowledge

• Collaborate across teams to turn clinician needs into reliable, high-impact AI features

What you’ll do:

• Own the clinical integrity of Heidi: advise clinicians, troubleshoot edge cases, and validate outputs

• Partner with product, engineering and design teams to engineer prompts, build agentic AI, create model evaluation frameworks, and fine-tune models.

• Build cutting-edge AI features within Heidi using the latest tools and frameworks

• Plan and collaborate on research studies that prove our AI scribe’s clinical accuracy and user impact

• Advise leadership on clinical quality and product roadmap priorities

• Mentor colleagues and help build a culture of clinical excellence and collaboration

What we will look for:

• Clinician with AI product experience
  Previous hands-on experience building scalable AI products or features for healthcare settings

• LLM & foundation-model expertise
  Deep experience with large language models and provider APIs (OpenAI, Claude, Gemini), building LLM-powered healthcare products and features

• Prompt engineering & safety
  Proven track record crafting, iterating, and testing prompts; mitigating bias and hallucinations; embedding clinical safety guardrails

• Cross-functional collaboration
  Translate clinical needs into technical specs, partner closely with engineering and product teams, and embed quality controls for clinician trust

• Performance optimization
  Optimise AI features for accuracy, latency, scalability, and cost (“fast, safe, cheap”)

• RAG pipelines & evaluation
  Build and maintain retrieval-augmented generation pipelines and automated evaluation workflows (traditional ML metrics, LLM-as-judge, A/B tests, clinician feedback loops)

• AI agent design & fine-tuning
  Design, build, and orchestrate multi-step AI agents; fine-tune or adapt models on medical datasets

• Semantic search & vector DBs
  Hands-on experience with embeddings, vector databases, and agent frameworks like LangChain

Software engineering & ML fundamentals

Fundamental understanding of Python, JavaScript, SQL; experience with cloud platforms and ML frameworks

What do we believe in?

• We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.

• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:

  • We will stop at nothing to improve patient care across the world.

  • We design user experiences for joy and ship them fast.

  • We make decisions in a flat hierarchy that prioritizes the truth over rank.

  • We provide the resources for people to succeed and give them the freedom to do it.

Why you will flourish with us 🚀?

• Flexible hybrid working environment, with 3 days in the office.

• Additional paid day off for your birthday and wellness days

• Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Help us reimagine primary care and change the face of healthcare in Australia and then around the world.