Who are Heidi

Heidi is on a mission to halve the time it takes to deliver world class care.

We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.

Today, we have a suite of tools that modernize documentation. Tomorrow, we’ll equip every healthcare org with AI assistants that undo the tediums of clinical & non clinical work.

We’ve raised our $10M Series A led by Australia’s largest VC firm, Blackbird Ventures and in the midst of our next raise, with an ambitious global go-to-market strategy starting with the US & UK.

Therefore, we’re hiring a Customer Success Associate in our London office to help onboard, train and support our customers in the UK.

What you’ll do

• Empower our customer groups through onboarding, training and support processes to engage and activate clinicians, ensuring seamless integration of Heidi's tools into their workflows

• Develop and maintain strong relationships with customers to drive engagement, adoption and retention

• Respond to customer inquiries via email and phone, helping to resolve issues promptly

• Monitor activation, drive adoption and deliver usage reports during deployment

• Assist with enterprise-level rollouts, working closely with customer project leads to ensure seamless rollouts across large clinician / hospital groups

• Gather customer feedback and share insights with the team to constantly improve the product

• Help scale and optimise our operational processes that support the above activities

• Collaborate with internal teams (sales, support, product and the global ops team)

What we look for

• Some experience in customer success, account management, or a similar field is great, but not required

• Excellent communication and interpersonal skills

• Customer-centric mindset - you’ll spend >60% of your time with customers, ensuring they feel supported, valued, and set up for success

• Project management - managing multiple customers, priorities, and initiatives simultaneously

• The ability to be adaptable and context-switch - you’ll run training sessions and interact with multiple customers across different clinician specialties / verticals

• The ability to strike the right balance between proactiveness and reactiveness in an extremely fast paced environment

• You’ve got a doer’s mentality - find a problem, own it, fix it

Other things to know

• We’re almost always in-person, based in our London office

• Experience in healthcare is great, but not required

Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships we want to hear from you.

What do we believe in?

• We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.

• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:

  • We are relentless owners, we take full accountability for our work, embracing victories and setbacks.

  • We are clinical inventors, guided by an unwavering moral compass and grounded in data-driven truths.

  • We are humble winners, pursuing success with a stoic determination while remaining warm and humble with each other in victory.

  • We are confident explorers, welcoming uncertainty with open arms; thriving in uncharted territories and excelling in low-context environments.

Why you will flourish with us

• Additional paid day off for your birthday and wellness days

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!