About the role (What you’ll be doing):

Own Zendesk end-to-end — workflows, triggers, automations, macros, views, and user management across multiple patient-facing teams and brands

Diagnose and resolve system issues, edge cases, and workflow conflicts to keep operations running smoothly at scale

Design and implement configuration changes with a strong understanding of downstream impact

Maintain high standards for system hygiene, documentation, and change discipline

Build and evolve reporting and dashboards that give teams clear visibility on performance, volume, and system behaviour

Turn ambiguous questions into actionable insights that drive better operational and patient outcomes

Own and deliver on structured system requests (e.g. new views, triggers, reporting), while reinforcing clear intake and prioritisation processes

Reduce ad-hoc work by improving documentation, workflows, and request pathways

Identify and implement automation and tooling improvements that reduce manual effort and increase reliability

Explore and apply AI-enabled solutions (e.g. routing, tagging, triage, insights) to improve patient experience and team efficiency

Work closely with Patient Operations, Clinical Support, QA, Training, and Process teams to solve real operational problems

Support global teams across AU, UK, and beyond — building scalable solutions while accounting for local nuances

Contribute to building a more scalable, resilient systems function that goes beyond “keeping the lights on”

About you (Who you are):

You have strong hands-on experience with Zendesk (or similar tools), including workflows, automations, and reporting

You think in systems — you understand how changes ripple across workflows, teams, and patient experience

You’re highly structured and detail-oriented, with strong instincts for documentation, organisation, and clean system design

You take ownership and can independently manage requests while balancing priorities

You’re comfortable working with data — building dashboards, interpreting trends, and turning them into actionable insights

You focus on outcomes, not just tasks, and seek to understand the “why” behind requests

You’re naturally curious and motivated to improve how things work — whether through automation, tooling, or process changes

You’re excited by AI and new technologies, and how they can improve operations at scale

You communicate clearly and collaborate effectively with both technical and non-technical stakeholders

You enjoy working in fast-paced, global environments where things are constantly evolving

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in the Philippines?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where wellbeing matters - Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.