Location: Sydney, Australia
Employment type: Full-time

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 5 clinics (Juniper, Pilot, Kin, Software, & Compound) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We’ve raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

We’re looking to continue building our team of executional weapons who are passionate about healthcare, aren’t afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

About the role (What you’ll be doing

Eucalyptus is seeking a dynamic Strategy & Operations Manager to drive the evolution of our supply chain and fulfillment network. This role is critical in shaping our long-term operational strategy, optimizing our pharmacy network, and ensuring scalability as we continue to grow.

As a key member of the Operations team, you will take ownership of supply chain performance, lead high-impact projects, and manage relationships with some of our largest suppliers and partners. You will work closely with senior leadership to refine our fulfillment strategy, negotiate key agreements, and implement data-driven initiatives that improve efficiency, reduce costs, and enhance the customer experience. Additionally, you will play a pivotal role in potentially expanding our medication offering, working cross-functionally to develop and potentially bring new product offerings to market.

Your responsibilities may include:

• Evaluate our existing supply chain and operation to determine how best to structure our network for long-term scalability and cost optimization.
• Lead initiatives to improve pharmacy fulfillment, enhance last-mile delivery experience, and ensure we scale capacity effectively as order volumes grow.
• Analyze supply chain performance data to drive meaningful improvements in our pharmacy network, leveraging pharmacy and carrier performance metrics (e.g., DIFOT) to enhance efficiency and scale operations.
• Lead cross functional projects to expand and improve our medication portfolio, working cross-functionally with clinical, commercial, and regulatory teams to identify opportunities, secure suppliers, and potentially bring new medications to market.
• Manage key supplier relationships, negotiating agreements to optimize cost, working capital, and inventory holding strategies, with a focus on medication and packaging procurement strategy.
• Work closely with senior stakeholders on step-change projects - we are in a critical growth phase and you will have the opportunity to drive meaningful change in operational and commercial outcomes.
• Partner with the systems and inventory team to ensure our technology infrastructure is set up to facilitate growth.

About you (Who you are)

• 4+ years of experience in supply chain, operations, consulting, or strategy, ideally in a high-growth or fast-paced environment.
• Strong strategic thinking with a proven ability to analyze data and implement actionable improvements.
• Experience managing cross-functional projects, preferably in the healthcare, pharmaceutical, or consumer goods space.
• Exceptional stakeholder management skills with experience leading supplier negotiations and managing complex vendor relationships.
• Track record of executing high-impact projects end-to-end, with a focus on process improvement and cost optimization.
• Highly organized with excellent decision-making skills, able to navigate ambiguity and drive results in a dynamic environment.
• Strong communication and leadership abilities, with a collaborative mindset and the ability to influence at all levels.
• Passion for healthcare innovation and a drive to make a meaningful impact on patient outcomes.

Why you should join Euc

• Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team
• We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You’ll **spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way
• We will invest in your career - You’ll get access to an annual professional development budget, mentors and buddies to ensure that you have the support you need to level up. You can expect regular performance and pay reviews as your career grows. We're championing the next generation of talent – Euc has been recognised in Hatch's Hotlist as a Australia's top employer, as rated by Gen Z's.
• We are all owners - You’ll be given equity to ensure that you are able to benefit in the upside of your contribution in helping Euc grow. Your ideas will be valued regardless of your role, you will have ownership over the projects you work on which will feel both terrifying but extremely fulfilling
• We play as hard as we work - You’ll experience our frequently catered wellness themed talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs and quarterly rooftop parties…we know how to let our hair down!
• We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed, this includes: personal health and professional development leave, a generous parental leave that offers 20 weeks paid leave for a primary carer, additional miscarriage leave (see more on Kin Fertility’s #WeNeedMoreLeave campaign), as well as our Employee Assistance Programme.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.