Carepatron is one of the fastest-growing healthcare software companies in the world — trusted by 100,000+ clinicians across 120+ countries. We help practitioners save time, stay organised, and deliver better care through a beautifully simple practice management and EHR platform powered by ambient AI.

We're building the invisible infrastructure behind modern healthcare. Already used globally, Carepatron is expanding rapidly and making healthcare more accessible, collaborative, and human.

A major area of growth is behavioral health — therapists, counselors, psychologists, and group practices switching to Carepatron every day. When they arrive, the difference between a customer who thrives and one who churns comes down to those first conversations: a great onboarding, a fast answer, a human who actually picks up. That's where you come in.

We're now building a focused onboarding and support motion — delivered live over phone and video — to help more practices get up and running fast and fall in love with Carepatron.

Carepatron is a remote-first company. We're a tight-knit, high-ownership team that moves fast, experiments boldly, and cares deeply about the work we do.

About the Role

As a Customer Onboarding & Support Specialist, you'll be the friendly human face of Carepatron for our US customers. This is a phone- and video-first role — you'll guide new practices through onboarding on live calls, answer questions in real time, and make sure every customer feels confident and supported from day one.

This is not a "step into an existing process" role. You'll help build the onboarding and support playbook from the ground up — the call flows, the walkthroughs, the follow-up cadences — and set the standard for what world-class, human support looks like at Carepatron.

Success means customers who activate quickly, get value fast, and stay — and a growing library of repeatable onboarding and support motions behind them.

What You'll Do

Core Responsibilities

• Run new-customer onboarding sessions and product walkthroughs over phone and video.
• Be the first point of contact for inbound support — resolving questions and issues in real time with patience and care.
• Proactively check in with customers to drive activation, adoption, and early value.
• Manage follow-up sequences to re-engage stalled setups and nurture at-risk accounts.
• Collaborate closely with Sales, Success, and Product for smooth handoffs and fast issue resolution.
• Track, measure, and optimise activation, response times, and customer satisfaction.

Strategic Contributions

• Provide real-time feedback on onboarding friction, common questions, and product gaps.
• Share customer insights and themes with Product, Support, and Marketing.
• Help shape the culture, process, and DNA of Carepatron's onboarding and support function.

What You'll Bring

• Proven experience in customer onboarding, support, or success — ideally in B2B SaaS, delivered over phone and video.
• Exceptional written and verbal English communication skills.
• A warm, confident phone and video presence — you're comfortable leading live calls and demos.
• Strong listening skills, genuine empathy, and the patience to guide non-technical users.
• High resilience — you iterate fast, learn fast, and stay calm under pressure.
• Comfort operating in ambiguity and building workflows from scratch.
• Familiarity with practice management software or healthcare technology is a plus.

Why Join Us

• Be one of our first dedicated onboarding & support hires, with massive scope to shape the team, tools, and playbook.
• Work directly with leadership who've built products at Xero, EzyVet, Halter, Serato, and other global category leaders.
• Build the onboarding engine for a company growing at exceptional pace.
• Competitive compensation with strong performance upside.
• 100% remote — work from anywhere, with flexibility and autonomy.
• Join a team that values experimentation, pace, ownership, and continuous learning.
• If you're excited to help shape where Carepatron goes next — and build the systems that turn new customers into lifelong fans — we'd love to hear from you.