Carepatron is a beautifully simple, all-in-one practice management platform trusted by thousands of healthcare professionals around the world. Our mission is to make healthcare more accessible, collaborative, and human — by freeing care teams from admin and giving them tools that genuinely support great care.

We’re a fast-growing, product-led SaaS company backed by leading investors, scaling globally across the US, UK, EU, Canada, Australia, and New Zealand.

🧭 About the Role

We’re looking for a Senior Customer Success Manager to play a pivotal role in delivering an exceptional customer experience across our global customer base.

This is a hands-on, senior individual-contributor role with real ownership. You’ll work closely with customers throughout their lifecycle — from onboarding and early activation through to long-term adoption, retention, and advocacy. You’ll also act as a trusted internal voice for customers, partnering closely with Product, Support, and GTM teams.

If you love solving real customer problems, thrive in fast-moving environments, and want to make a meaningful impact in healthcare — this role is for you.

💼 What You’ll Do

• Own and manage customer relationships across onboarding, adoption, and ongoing success
• Guide customers to value quickly through structured onboarding and best-practice workflows
• Proactively identify risks and opportunities using customer health signals and usage data
• Drive product adoption and long-term retention across a diverse customer base
• Act as a senior escalation point for complex customer issues
• Partner with Product and Support to translate customer feedback into actionable improvements
• Contribute to customer education initiatives, playbooks, and scalable CS processes
• Support renewals, expansions, and advocacy initiatives (case studies, references, feedback loops)
• Help shape how Customer Success operates as Carepatron continues to scale

🎯 About You

• 7+ years experience in Customer Success, Account Management, or a similar customer-facing SaaS role
• Experience working with B2B SaaS customers, ideally in healthcare, healthtech, or regulated environments
• Strong understanding of customer success metrics (adoption, churn, retention, NPS, health scores)
• Confident communicator who builds trust quickly with customers and internal stakeholders
• Highly organised, proactive, and comfortable managing multiple accounts and priorities
• Enjoys being hands-on and solving complex problems
• Thrives in fast-paced, high-growth environments
• Genuinely motivated by improving customer outcomes and making healthcare better

🌍 Why Join Carepatron?

• 100% remote — work from anywhere in the world
• Be part of a mission-driven company improving healthcare globally
• Work with a smart, kind, and highly collaborative team
• Competitive salary + equity
• Flexible hours and generous leave
• Real ownership, autonomy, and the opportunity to shape how CS scales
• Direct exposure to product, leadership, and company strategy

🚀 How to Apply

If you’re excited about helping customers succeed, shaping a world-class customer experience, and being part of Carepatron’s next stage of growth, we’d love to hear from you.

Please submit your resume and a short note explaining why you’re interested in Carepatron and this role.