🌟 About Carepatron

Carepatron is a beautifully simple, all-in-one practice management platform used by thousands of healthcare professionals globally. Our mission is to make healthcare more accessible, collaborative, and human by empowering care teams with the tools they need to automate admin, improve workflows, and deliver exceptional client experiences.

We’re a fast-growing, product-led SaaS company backed by leading investors — and we’re just getting started.

🧭 About the Role

We’re looking for a strategic and empathetic Head of Customer Success to lead our global CS team and take our customer experience to the next level. As one of the most important voices in the company, you’ll own the entire customer success journey — from onboarding and activation to retention and expansion.

This is a remote leadership role with significant cross-functional impact. You’ll partner closely with Product, Support, Sales, and Marketing to ensure our customers (healthcare providers and organizations) get maximum value from Carepatron — and become our biggest advocates.

💼 What You’ll Do

1. Define and execute the overall Customer Success strategy across onboarding, adoption, engagement, and retention
2. Build, mentor, and lead a high-performing Customer Success team globally
3. Drive customer health metrics, including NPS, churn, expansion, and product adoption
4. Oversee and optimize onboarding workflows, support experience, and customer education programs
5. Develop scalable systems and playbooks for customer lifecycle management
6. Partner with Product and Support to translate customer feedback into actionable improvements
7. Own key customer relationships and act as a senior escalation point when needed
8. Lead customer communication during product launches, outages, or major changes
9. Collaborate with Marketing and Sales on case studies, renewals, and upsell opportunities

🎯 About You

1. 5+ years of experience in Customer Success, with at least 2+ years in a leadership role at a SaaS company
2. Experience in healthcare, healthtech, or other regulated B2B environments (preferred)
3. Proven ability to build and scale global CS functions and teams
4. Excellent communicator and relationship-builder, both internally and externally
5. Highly data-driven, with a deep understanding of CS metrics (NPS, CSAT, health scoring, churn, etc.)
6. Comfortable operating in a fast-paced, startup environment
7. Passionate about helping people, solving complex problems, and making healthcare better

🌍 Why Join Carepatron?

1. 100% remote – work from anywhere in the world
2. Join a mission-led team building something that truly matters
3. Strong team culture: smart, kind, and passionate people
4. Competitive salary + equity
5. Flexible work hours and generous leave
6. Real ownership and autonomy from day one

🚀 How to Apply

If you’re excited about scaling a world-class customer experience and playing a key role in Carepatron’s next stage of growth, we’d love to hear from you.

Please submit your resume and a short note on why you’re interested in this role and Carepatron.